Privacy Policy

Version 2.0 of 06/20/2020

The document explains the personal data we process, how and where we may use it, how we protect it, who has access to it, with whom we share it, and how you may correct it according to the EU Regulation 2016/679 (GDPR).

As ecosystem is a B2B solution, most of the data that we process is in fact company data. However, personal data of the employees of the parties, affiliates, commercial partners, consultants, etc might be used on the platform. In compliance with the GDPR, we treat all information that may identify a physical person as personal data and protect it accordingly.

This Privacy Policy applies to the personal data processed by on its website and platform. This document does not apply to

any personal data exchanged between the Client and the Service Provider for the provision of Services or the fulfillment of Orders;
any personal data processed by the Nestlers Group outside the Platform.

All definitions in the Terms and Conditions will apply to this document and will be completed with the definitions from the GDPR regulations.

1. Data Collection

If you register on our website, either as a Client or as a Service Provider, we will ask for the company data; that might include some basic personal data of the company representative, including name, telephone number or email address.

The Client may also create accounts on the Platform for any of its expats, irrespective of their specific contractual relationship with the Client, such as employees of the parties, affiliates, commercial partners, consultants, etc. In these cases, data similar to the ones mentioned above may be required, but we may also ask for information that is directly relevant to you for using the Platform.

We might also collect data from you if you are using our interactive website tools such as customer reviews, posts or other material, or if there is any contact between us by email, telephone, postal mail or any other communication method such as online communication tools, social media, etc.

As regards the visitors on our website, we will only collect technical data for the proper usage of our website, unless they specifically consent to other services (e.g., they subscribe to the newsletter or they contact us).

2. Data Use

The data that we might collect as described above, may be used for the following purposes:  
2.1. Provide the Services to the company that you work for or represent – Service Providers and Clients
As explained above, we manage a multi-service provider marketplace, listing services from many Service Providers – also known as suppliers. As a marketplace, we provide a platform for Clients to buy services from Service Providers.  
2.2. Contact and Support
We may contact you via phone or email to either resolve or process a technical issue, request your feedback or discuss any review, post or similar communication you had on our site. Also, if you have inquired about a particular service or have added it to My Favorites or in your Cart, we may email you or contact you in another manner with any relevant information regarding that particular service. For example, if you were interested in a certain product, and a new similar product is listed on our website, we may email you to inform you about this new product. We will not send you any email if you have previously “opted out” of receiving emails from us. You will always have an opportunity to opt out of such emails, before we send them to you.  
2.3. Newsletter
If you subscribe to our newsletter or our blog updates, we will regularly send you updated information via email. Of course, you may always unsubscribe.  
2.4. Technical Data
IP Address
We process IP addresses to identify and prevent fraud. We can block an IP address if spam or any other harmful items are coming from this specific IP address.  
Cookies are small text files that are placed on your computer by the websites you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site. Almost all web browsers allow some control of most cookies through the browser settings, which is the safest way to manage them. Most of the cookies we use are first-party cookies added and managed by and have a functional purpose.  
Third-Party Cookies
In some special cases, we also use cookies provided by trusted third parties. The following section details which third-party cookies you might encounter through this site.
  • The Platform uses Google Analytics, which is one of the most widespread and trusted analytics solution on the web for helping us understand how you use the site and ways that we can improve your experience. These cookies may track things such as how much time you spend on the site and the pages that you visit so we can continue to produce engaging content.
  • We also use cookies from Zendesk that enable the chat function/contact form in certain parts of our website. 
  • Several partners advertise on our behalf and affiliate tracking cookies simply allow us to see if our customers have come to the site through one of our partner sites so that we can credit them appropriately and, where applicable, allow our affiliate partners to provide any bonus that they may provide you for making a purchase.
  • On this website, we also use social media buttons and/or plugins that allow you to connect with your social network in various ways. For these to work, the following social media sites including: Facebook, LinkedIn, Instagram will set cookies through our site which may be used to enhance your profile on their site or contribute to the data they hold for various purposes outlined in their respective privacy policies.
Disabling Cookies
You can change the cookie settings by adjusting the settings on your browser (see your browser’s Help section for how to do this) or use a plugin that does that for you – either for first-party or third-party cookies. Without our first-party cookies, the website functionality, including login, might not work. To opt out of being tracked by Google Analytics across all websites, visit:

3. Legal Basis

Below is a summary of the legal basis for each activity. We have conducted a “Legitimate Interests’ Assessment” for any process where Legitimate Interests are listed as the legal basis for processing such data.  
Type of Activity
  • Receive data as a representative of the Clients or Service Providers – the legal basis for this action is Legitimate Interests and you have the right to object to this processing based on legitimate interests.
  • Send emails about similar products and services to your professional email address required at registration – the legal basis for this action is Legitimate Interests and you have the right to object to this processing based on legitimate interests, to object to direct marketing.
  • Subscribe to the newsletter or to other updates – the legal basis for this action is your consent and you have the right to withdraw your consent, by using the unsubscribe option, for example.
  • Process the technical data (including your IP addresses) – the legal basis for this action is Legitimate Interests in order to prevent fraud.
Also, we don’t use any data for decisions based solely on automated processing, including profiling, which produces legal effects or similarly significantly affects you.

4. Transferring Your Data

In providing the Platform, we cooperate with other third-party service providers that are data processors, who help us provide our marketplace services. These service providers include software companies or cloud platforms where we may store our client data. We have all necessary contracts and agreements in place with these providers to ensure all the legal and privacy protection that is required.

Basically, we will not reveal any personal data about its users to third parties without the exceptions mentioned above.

Exceptionally, we may reveal personal data to competent authorities, upon their legal request and in accordance with the applicable laws, or whenever this is necessary, in order to protect the rights and interests of our clients and of

We may also need to transfer your data outside of EEA (European Economic Area) for many reasons, but mostly if you wish to use or are using a service provider from our marketplace who is based outside of the EEA. Some countries offer a similar privacy protection as EEA countries, but others do not. In the event that data needs to be transferred to a country without similar protection, we will do everything reasonable to ensure that the recipient of your data complies to the highest international privacy standard possible.

5. Storing Data

We will keep your data for only as long as it is deemed necessary for the purpose that it was intended for and/or as legally required.

We will keep your account-related personal data for the entire period the Service Provider- or Client-account is open and 3 (three) years after its closure, for the proper fulfillment of the contract between the two companies or for the establishment, exercise or defense of legal claims between us and these parties.

As regards other data – for example for support activities – the data is kept for a period of up to 5 (five) years from the date and time the support activities were provided, unless the previous paragraph applies.

Regarding the legitimate interest-based communication, we will store the data until you object or you no longer show an interest for our products and services, unless the previous paragraph applies.

If we collect the data based on consent, we will keep it until you withdraw your consent or you no longer show an interest for our products and services.

In all these cases above, we might keep log data and other metadata for unsubscribing or data deletion, in case we receive a complaint from you or for the establishment, exercise or defense of legal claims.

If you choose, or you are provided with, a username, a password or any other piece of information as a part of our security procedures, you must treat such information as confidential. You must not disclose such information to any other person.

6. Your rights under GDPR

GDPR provides you with a number of legal rights. Some of these rights are listed above in the previous paragraphs. Additional rights are explained below.

Right of access – You have the right at any time to ask us for a copy of the personal information that we hold about you, and to check that we are lawfully processing it.

Right of rectification – If personal information that we hold about you is not accurate or is out of date and requires amendment or correction, you have a right to have the data rectified or completed.

Right of erasure – In certain circumstances, you have the right to request that personal information we hold about you is erased (e.g., if the information is no longer necessary for the purposes for which it was collected or processed).

Right to object or to restrict processing – In certain circumstances, you have the right to object to our processing of your personal information. For example, if we are processing your information on the basis of our legitimate interests, and there are no compelling legitimate grounds for our processing which override your rights and interests.

Right of data portability – In certain instances, you have a right to receive any personal information that we hold about you in a structured, commonly used and machine-readable format.

Right to withdraw consent – In the limited circumstances (such as the newsletter) where you may have provided your consent to the collection, processing and transfer of your personal information for a specific purpose, you have the right to withdraw your consent for that specific processing at any time. You can exercise this right by contacting us at

Exercising Your Rights

As explained above, you can exercise your right to withdraw consent, as well as any other rights under GDPR, by informing us by email at Alternatively, you can write us at the above-mentioned address, or inform us if you prefer to speak to us by telephone or by other means.

You also have the right to lodge a complaint with a competent supervisory authority or to complain in a competent court of law.

The Privacy Policy has been adopted on the date mentioned in the title of the document and will be modified each time it is necessary without prior or future notice of the changes. The new version will enter into force when published on the website and it will be marked accordingly. The present document is available at