A European industrials client came to us with a fully-loaded relocation budget of €11.4M across 600 moves. Ninety days later, the same policy, the same vendors and the same volume cost €9.3M. Here's what changed.
The diagnosis
Three issues showed up immediately in the data: 22% of moves had at least one out-of-policy exception approved by email; vendor invoices were averaging 11% over the agreed rate card; and 14% of lump-sum payments were unused but not clawed back.
What changed
- Exception approvals moved into the platform with a mandatory cost code and justification
- Rate card variances were flagged at invoice-receipt, not month-end
- Lump-sum receipts were required within 60 days or auto-reversed
The result
€2.1M annualised saving. No change to policy entitlements. The assignee experience scored higher in the post-move survey because approvals were faster, not slower.
From xpath.global
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