xpath.Nexus #12 | Role of Technology in GM Services Delivery

The Role of Technology in Global Mobility Services Delivery: Insights from xpath.Nexus Episode 12

In the latest episode of xpath.Nexus, titled “Role of Technology in GM Services Delivery,” experts gathered to discuss how technology is reshaping the global mobility (GM) landscape. Hosted by Madalina Andrei, a former global mobility coordinator and current service provider relationship manager at xpath.global, the event highlighted the pivotal role technology plays in enhancing GM services. Here’s a summary of the key insights shared during the episode.

Introduction to Expat Global

xpath.global stands as the first SaaS-enabled marketplace in the global mobility sector. This digital ecosystem connects local and regional experts in fields like immigration, visa processing, taxation, social security, and destination services with corporate clients worldwide. This unique platform aims to streamline the global mobility process by providing direct access to specialized services.

The Evolving Role of Technology in Global Mobility

As businesses strive to enhance their mobility programs, technology has become a crucial element in keeping up with new expectations. Global mobility departments face increasing pressure from both internal stakeholders and the external environment to integrate digital solutions. This shift is driven by several factors, including automation, the gig economy, a growing preference for flexible work, and disruptive technologies.

Insights from Industry Experts

1. Bianka Budai, Global Mobility Program Manager at Nokia: Bianka emphasized the transformative power of technology in GM, sharing her experiences in implementing global mobility systems. She noted that while technology can significantly reduce administrative burdens and improve data analytics, it also presents challenges. These include the need for precise implementation and the gradual process of gaining team members’ trust in new systems.
2. Marisa Jacobs, Regional Immigration Expert: Marisa highlighted the importance of balancing technology with human touch in GM services. She pointed out that while technology can streamline processes and reduce errors, it cannot replace the personal interactions necessary for a successful relocation experience. She also noted the growing demand for technological tools among clients, particularly for managing large numbers of assignees.
3. Gopi Kumar, Global Mobility Expert: Gopi discussed the critical role of technology in ensuring compliance and transparency. He emphasized that while technology solutions can enhance the GM experience, they must be carefully integrated with existing processes. He also mentioned the need for continuous improvement in technology solutions to keep pace with the rapidly changing global landscape.

The Future of Technology in Global Mobility

The experts agreed that while technology offers many benefits, its implementation in GM services is still evolving. There is a need for greater integration between different systems used by service providers and corporate clients. Additionally, the panelists discussed the potential for future technologies, such as augmented reality and artificial intelligence, to further enhance the GM experience.

Conclusion

The episode concluded with a consensus that technology is indispensable in the modern GM landscape. However, successful integration requires careful planning, ongoing adaptation, and a balance between technological efficiency and personal interaction. As global mobility continues to evolve, embracing new technologies will be key to meeting the demands of an increasingly dynamic and globalized workforce.

For more insights on the latest trends in global mobility, stay tuned to the xpath.Nexus series and explore how technology can transform your organization’s mobility programs.

To learn more about xpath.global’s global mobility management system, book a meeting here: Book a demo – Human Resource Professionals – xpath.global