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Destination Services

Settling-in services that actually move the needle on retention

The five interventions that correlate with assignment success — and the three that look nice on a brochure but don't matter.

Elena MarinDestination Services Director
April 22, 20265 min read
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We looked at 1,800 assignments closed in the last 24 months across our network. The data is unambiguous about which settling-in services correlate with successful completion — and which don't.

What actually works

  • Spouse career support in the first 60 days
  • School placement before the assignee arrives (not after)
  • Banking + tax-ID setup in week 1
  • Local cultural training delivered by a resident, not a video
  • A named local contact reachable on WhatsApp

What doesn't move the needle

  • Generic welcome packs
  • City tours longer than half a day
  • Pre-departure webinars over 60 minutes
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Written by
Elena Marin
Destination Services Director
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